Service Coordinator

3 weeks ago

Bridgehampton, New York, United States Suburban Propane Full time
Job Summary

Suburban Propane is seeking a highly motivated and organized Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in planning and coordinating service installations and repairs for our Customer Service Center (CSC) to maximize productivity standards and address service-related inquiries/requests.

Key Responsibilities
  • Plan, schedule, and log daily installations, repairs, and service work to maximize billable time and meet productivity goals.
  • Implement Service Technician dispatch from multiple locations, maintain on-call schedules, prepare, assign, and process work orders.
  • Maintain job folders and related documentation.
  • Ensure that Company and Government safety, policy, and regulatory standards are met.
  • Answer customer inquiries and provide superior customer service.
Why Work for Suburban Propane?

We offer a competitive pay plus incentive potential and an outstanding benefits package, including medical, dental, and vision coverage, paid time off, a 401(k) with company match, and more. Our team is committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

Requirements
  • Minimum of a High School diploma or GED preferred.
  • Familiar with fuel service concepts, practices, and procedures, including related government regulations, attained through 3-5 years of dispatching or related experience.
  • Basic understanding of gas and/or oil fired appliances and related distribution systems (training is provided).
  • Basic understanding of computer concepts and usage, including MS Office.
  • Ability to work independently.

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