Customer Service Representative

1 month ago


Minot, North Dakota, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing personalized support and guidance.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
  • Answer customer questions and provide education on products and services, building trust and loyalty.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, demonstrating versatility and adaptability.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry trends and best practices.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment

The work environment is fast-paced and dynamic, requiring flexibility and adaptability. You will work in a team-oriented environment, collaborating with colleagues to achieve common goals. The physical demands of the role include standing for long periods, moving equipment, and working in a variety of weather conditions.

What We Offer
  • Career stability and opportunities for advancement.
  • Mindset App Reimbursement and Gym Reimbursement Program.
  • Health insurance and prescription plans, paid holidays, vacation, and sick days, if eligible.
  • Life insurance, MetLaw Legal program, and MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids, dental and vision plans, and business travel insurance.
  • You Matter EAP, LifeLock Identity Theft Protection, and Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.


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