Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Assist customers with U-Haul products and services, providing personalized support and guidance.
- Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
- Answer customer questions and provide education on products and services, building trust and loyalty.
- Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, demonstrating versatility and adaptability.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry trends and best practices.
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
The work environment is fast-paced and dynamic, requiring flexibility and adaptability. You will work in a team-oriented environment, collaborating with colleagues to achieve common goals. The physical demands of the role include standing for long periods, moving equipment, and working in a variety of weather conditions.
What We Offer- Career stability and opportunities for advancement.
- Mindset App Reimbursement and Gym Reimbursement Program.
- Health insurance and prescription plans, paid holidays, vacation, and sick days, if eligible.
- Life insurance, MetLaw Legal program, and MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids, dental and vision plans, and business travel insurance.
- You Matter EAP, LifeLock Identity Theft Protection, and Critical Illness/Group Accident Insurance.
- Dave Ramsey's SmartDollar Program.
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