Customer Service Leadership Position
7 days ago
Southern Coast Services is seeking an experienced Call Center Manager to lead our customer service team in Boca Raton. As a key member of our leadership team, you will be responsible for driving business results and ensuring exceptional customer satisfaction.
Estimated Salary: $62,000-$85,000/year
The ideal candidate will have at least 2 years of call center management experience and a proven track record of achieving sales goals. You will be responsible for leading a team of customer service representatives and dispatchers, managing the day-to-day operations of the call center, and developing strategies to improve customer satisfaction and loyalty.
Key Responsibilities:
- Lead and train staff on effective customer engagement techniques
- Manage dispatch to ensure efficient scheduling and technician allocation
- Develop and refine call scripts to improve conversion rates
- Monitor performance metrics and provide coaching to team members
- Collaborate with other departments to drive business growth and improve customer satisfaction
What We Offer:
- A competitive salary and bonus structure
- A comprehensive benefits package, including medical insurance and paid time off
- Ongoing training and development opportunities
- A dynamic and supportive work environment
At Southern Coast Services, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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