Dental Care Coordinator
4 weeks ago
Treatment Coordinator Role Overview
The Treatment Coordinator at Commonwealth Dentistry serves as a key liaison between patients and our dental care team. This role is instrumental in creating personalized treatment plans that cater to each patient's unique needs and goals.
Key Responsibilities
- Conduct thorough interviews to understand patients' oral health histories, concerns, and objectives
- Explain treatment plans, address patient concerns, and answer questions in a clear and concise manner
- Assist patients in prioritizing treatment and establishing a plan for scheduling and payment
- Build trust and understand patients' objectives through effective communication and empathy
- Conduct financial consultations with new and existing patients to ensure seamless billing and payment processes
- Manage and maintain payment options and policies to uphold the practice's financial integrity
- Stay up-to-date on dental benefit plans and educate patients on their coverage
- Bill insurance, post payments, and track claims to ensure timely payment
- Oversee and track dental benefit plan accounts receivable and follow up on claims regularly
- Communicate with outside financing companies and educate patients on available options
- Track patient accounts receivable and outstanding balances to ensure timely payment
- Assist in the practice's collections protocol for outstanding balances
- Greet and check patients in and out before and after treatment
- Answer incoming calls, including new patient calls, emergencies, scheduling appointments, and follow-ups
Requirements
To excel in this role, the ideal candidate should possess previous front office dental experience, computer proficiency, and the ability to learn new programs, including Microsoft Office Suite. Knowledge and experience with dental treatment plans and insurance requirements are preferred.
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language and Reasoning Abilities
The successful candidate should possess excellent written and verbal communication skills, with the ability to create clear and concise reports, presentations, and correspondence. Strong telephone techniques and the ability to communicate effectively with patients and team members are essential.
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