Fitness Operations Manager

3 weeks ago


Farragut, Iowa, United States Supreme Fitness Group Full time
Job Title: Assistant Manager

At Supreme Fitness Group, we are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the oversight of gym operations, ensuring an exceptional Judgment Free member experience and a financially successful club.

Key Responsibilities:
  • Recruit, hire, train, and develop a high-performing team of Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring team members follow superior customer service guidelines.
  • Team Management:
    • Schedule team members and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • Resolve team member issues or concerns.
    • Discuss team member disciplinary measures with General Manager/Area Manager.
  • Involved in all front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating all member requests, issues, and questions.
  • Ensure prompt opening and closing of the gym.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare HR-related forms and send to Corporate Human Resources Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Maintain backup support for any team member who is absent.
Qualifications and Requirements:
  • 1 year of supervisory experience.
  • 2 years of customer service experience.
  • Must be 18 years of age or older.
  • Basic computer proficiency.
  • Upbeat and positive attitude.
  • Punctuality and dependability.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Strong communication with both staff and customers.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent preferred.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will encounter toxic chemicals (cleaning, etc.) during shift.
  • Physical demands require bending, climbing, balancing, kneeling, crouching, and twisting to accomplish tasks.
Why Join Supreme Fitness Group?

We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling careers, and truly deliver the Judgment Free experience to our members.

Job Benefits:
  • Career growth opportunities.
  • Discounts on merchandise sold at the club.
  • Free Black Card gym membership to all in-network clubs and family discounts.
  • Benefits including: medical, 401k, and supplemental insurance.
  • Discounts on movie tickets, theme parks, hotels, attractions, and much more.


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