Technical Field Specialist
7 days ago
Job Overview
Skill State LLC, a leading supplier for B2B vending, POS, and Coin operated machines in the Kentucky area, is seeking a skilled Technical Field Specialist to join our team. As a key member of our field operations, you will play an essential role in completing installations and providing support at client locations.
About the Role
This is a hands-on position that requires extensive hardware repair experience, software installation skills, and strong customer service abilities. You will be responsible for installing and configuring new PC hardware and software, diagnosing and resolving technical issues, and maintaining proficiency in PC technical fields of expertise.
Key Responsibilities
- Complete installations and provide on-site support at client locations
- Hands-on work with over 90% of time spent on route (gas reimbursement provided)
- Schedule appointments for software or hardware placement or updates, meeting existing customers and partners at their locations
- Diagnose, troubleshoot, and resolve Microsoft Windows / UNIX hardware and software problems
- Install and configure new PC hardware and software on desktops, ATMs, amusement devices, laptops, and peripherals
- Maintain equipment inventories, test new hardware and software, and deliver device instruction and visit clients
What We Offer
- Casual environment focused on teamwork and career development
- Competitive salary: $60,000 - $80,000 per year
- Monthly health reimbursement arrangement (HRA) and comprehensive benefits including gas, tolls, and parking reimbursement
- Paid time off and opportunities for growth and advancement
Requirements
- Extensive hardware repair experience
- Software installation experience
- Valid driver's license and ability to work on a Monday to Friday schedule with occasional on-call weekends
- Bilingual in Hindi is a plus
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