Account Support Specialist

17 hours ago


Houston, Texas, United States VLC Distribution Co., Inc. Full time
Job Purpose Summary:

The primary objective of this role is to deliver exceptional customer satisfaction, retention, and growth for CMS Store customers. The successful candidate will play a pivotal part in onboarding and supporting customers, gathering valuable feedback, and contributing to projects that enhance key customer success metrics. Ultimately, this role contributes to the achievement of CMS Store objectives through maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Onboarding and Training: Participate in comprehensive onboarding sessions to familiarize with company policies, structure, vendor portfolio, CMS Store specifics, Amazon, eBay, and other accounts.
  • Data Analysis and Performance Evaluation: Develop skills to generate sales reports to monitor costs, profits, and year-over-year growth on all accounts in a timely manner. Analyze advertising spend, report on return on ad spend (ROAS), impressions, and clicks across all platforms, and recommend scaling or reducing accordingly.
  • Growth: Create new listings and onboard new accounts as directed by management.
  • Optimization: Achieve optimal search engine optimization (SEO) across all platforms with photos, content, and other relevant elements. Collaborate with vendors and VLC Distribution Co., Inc. to obtain necessary information to complete this task.
Qualifications and Experience:
  • Bachelor's degree in Business, Marketing, or a related field.
  • Excellent communication skills in both written and verbal formats.
  • 1+ years of experience in ecommerce, although not required.
Skills:
  • Confident communicator.
  • Experience collaborating with others in an educational or workplace setting.
  • Strong analytical skills.
  • Familiarity with Microsoft Office 365.
  • Keen attention to detail and strong organizational skills.
  • Eagerness to learn and adapt to new platforms.
  • Team collaboration and interpersonal skills.
Attributes:
  • Positive and enthusiastic attitude.
  • Willingness to learn new skills through a growth mindset.
  • Structured, organized, and methodical work style.
  • Team player, supportive, and helpful to others.
  • Self-starter, able to pick up tasks and deliver outcomes.
  • Evidence of and passion for learning new skills, curiosity, and self-development.
  • Customer-centric mindset.
Key Traits:

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds, including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation, and neuro-diversity.


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