Senior Business Analyst

2 days ago

Atlanta, Georgia, United States Home Depot Management Company, LLC Full time
Job Title: Senior Analyst, Appliance Customer Experience

Job Summary:

The Senior Analyst, Appliance Customer Experience, plays a critical role in streamlining the customer shopping experience and the store associate selling experience for Appliances. This role works cross-functionally and externally with supplier partners to analyze data, generate insights, track customer issues, and develop solutions to reduce returns and improve customer satisfaction.

Key Responsibilities:

  • Lead all phases of a project's life cycle, including defining business needs, establishing criteria, and designing and rolling out projects.
  • Serve as a subject matter expert and perform research and/or analysis within assigned projects or categories of business.
  • Establish and report on metrics of assigned projects or categories to gauge business value.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to quickly retrieve, manipulate, analyze, and interpret data and communicate findings to multiple stakeholders.
  • Proficient in running queries against data (preferably with Google BigQuery or SQL).
  • Proficient with data visualization software (preferably Tableau).
  • Prior experience in the application of research findings to the retail environment, brand management, or category management.

Education and Experience:

  • Bachelor's degree in a field of study related to the job.
  • 3+ years of work experience.

Competencies:

  • Strong project management skills, including process orientation, ability to work and lead cross-functional teams, strategic thinking, and creative problem-solving skills.
  • Ability to establish priorities and procedures for accomplishing work within established deadlines.
  • Strong communication and presentation skills, including ability to interact at Officer level.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

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