Senior Business Analyst

24 hours ago


Atlanta, Georgia, United States Home Depot THD Full time
Job Title: Senior Analyst, Customer Analytics

Job Summary:

The Customer Insights team at Home Depot is seeking a Senior Analyst to join our team. As a Senior Analyst, you will be responsible for developing in-depth quantitative analyses to extract insights related to customer shopping behaviors across all channels.

Key Responsibilities:

  • Interpret statistical and analytical results to make suggestions for business improvements through clear and concise deliverables
  • Conduct analyses to understand changes in customer shopping behavior surrounding key business events
  • Develop/validate customer segmentations, compute customer value metrics, and support ad-hoc requests for data extraction and analysis
  • Work across the organization and leverage cross-functional teams to provide customer-focused analytical support using quantitative and qualitative measures
  • Analyze transactional data to identify purchase triggers and indicators in support of predictive/forward-looking strategic company initiatives

Requirements:

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • Experience working within a retail organization strongly preferred
  • Experience working on analysis within a management consulting or investment banking setting
  • Experience working within a corporate strategic planning group
  • Experience in the use of statistical programming software, especially SAS
  • Proven ability to analyze, evaluate, and interpret complex data using various quantitative analysis techniques
  • Strong ability to produce board-level presentations and succinctly summarize approach & results
  • Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership
  • Excellent skills at using both Microsoft Excel and PowerPoint

Education:

The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.



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