Salesforce Platform Specialist
4 weeks ago
Gas South is seeking a highly skilled Salesforce Administrator to support, configure, maintain, and improve our Salesforce platform. This role involves gathering business requirements from users and stakeholders to enhance and upgrade the platform, ensuring optimal operational support.
Key Responsibilities:- Manage the Salesforce Energies and Utilities cloud platform - day-to-day maintenance, support, upgrades, environment management, governance, and testing.
- Partner and coordinate with product owners, and development teams to schedule and execute production releases.
- Assist in the development of Salesforce reports, analytics, and dashboards to support and monitor activity as well as key performance metrics.
- Work closely with product owner to understand the enhancement requests and lead the design, configuration, testing and deployment through implementation.
- Maintain accurate and effective documentation of business processes, SOPs, and test cases, including all changes and inquiries from product owner in SFDC ticket system with proof of completion for audit purposes.
- Work with product owner and assist in prioritization of work in the SFDC ticket system based on users need analysis and execute changes or escalate to IT for support.
- Data management to improve Salesforce data quality, implementing rules and automation as needed.
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certificate and Cloud Certifications preferred.
- Trailhead Badges/Super Badges.
- Strong knowledge of Salesforce standard object model.
- Salesforce Object Query Language (SOQL) experience.
- Experience with Visualforce, Apex, Lightning components and triggers.
- Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
- Experience in Salesforce Energies and Utilities cloud is highly preferred but not required.
- Experience in creating custom objects, validation rules, workflows, process automation, reporting, and dashboards.
- Experience in other third-party tools commonly connected to Salesforce is a plus (i.e. eSignature solutions, data tools, backup and restore apps, etc.).
- Automated DevOps/release management experience.
- Knowledge of social communities and requirements gathering process preferred, or equivalent combination of education and experience.
- Experience delivering projects using Agile based methodology.
- Bachelor's Degree in Computer Information Systems, Data Analytics, Business or related field.
- 4-7 Years of Salesforce Administrator experience.
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