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Account Manager

4 weeks ago

United PA, United States Tyndale Company Full time
Job Summary

The Tyndale Company is seeking a highly skilled Account Manager to join our award-winning team. As a key member of our team, you will be responsible for cultivating trusted relationships with new and existing customers, successfully managing our customer onboarding process, and driving retention and satisfaction through exemplary support and service.

Key Responsibilities
  • Manage and grow mid/large strategic national accounts, driving participation in customer meetings and resolving all account issues to full satisfaction.
  • Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience.
  • Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs.
  • Act as a system expert with full understanding of complex custom programs, producing daily reports, offering technical and creative solutions that result in program efficiency, and strengthening client partnerships.
  • Develop, analyze, and validate data presented to clients, showcasing product performance with visual impact, and highlighting KPI success.
  • Attend customer meetings for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives.
  • Support Tyndale's customers and National Sales Executives via full understanding and execution of customer contract terms, including pricing guidelines, payment terms, custom KPI goals, and renewal dates.
  • Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities.
Requirements
  • Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required.
  • Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred.
  • Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%.
  • Attention to detail with a commitment to achieving results through service excellence and high standards.
  • Excellent written and verbal communication skills.
  • Creative, flexible, and innovative self-starter and team player.
  • Strong organizational skills; able to manage priorities, workflow, and meet deadlines.
  • Excellent problem resolution and consultative sales skills.
  • Current valid driver's license required.
Benefits
  • Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
  • Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
  • Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
  • Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
  • Culture & Perks: Family-owned values, award-winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.