Human Services Specialist III

2 weeks ago

Savannah, Georgia, United States Commonwealth of Virginia Full time
Job Title: Human Services Assistant III

Hiring Range: $28,480.00 to Commensurate with Experience

Full Time or Part Time: Full Time

Job Summary:

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/or services and screens clients for benefits and services.

Key Responsibilities:
  • Screen clients for benefits and services;
  • Interview clients and explain programs, services, policies, and procedures;
  • Assist clients with applications;
  • Evaluate and approve agency providers;
  • Research information;
  • Serve as initial point of contact for applicants;
  • Interview applicants for benefits and/or service programs;
  • Provide information regarding various programs and benefits, general eligibility requirements, policies, and procedures;
  • Assist clients with completing applications and performs initial screening of applications;
  • Provide information to clients seeking services and directly makes referrals for services;
  • Research a variety of databases to obtain and/or verify information needed to process applications;
  • Maintain logs of client documentation received;
  • Schedule and coordinate appointments for clients to meet with benefit, employment, or services staff;
  • Contact clients for requested/needed information and responds to routine questions in person, e-mail, or by telephone;
  • Analyze needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
Additional Responsibilities:
  • Interview clients and conducts assessment for emergency needs;
  • Prepare periodic, special, and other reports for statistics;
  • Provide assistance in the orientation/training of new staff.
Foster Care:
  • Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
  • Assists with subsidy billings and payments;
  • Prepares a variety of financial, statistical forms, and reports, case documentation, and court reports;
  • Assists in conducting supervised visitation;
  • Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears, and unit events.
Requirements:
  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business, or related field;
  • Relevant work experience in public administrative support work;
  • Ability to communicate effectively with program participants;
  • Plan, organize, and prioritize own work schedule;
  • Establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities;
  • Accept direction and follow established procedures;
  • Counsel others;
  • Organize and post date from records, reports, and other sources using the appropriate format;
  • Exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals, and employees;
  • Create forms, charts, and graphs;
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
  • Compute rate, ratio, and percent and to draw and interpret bar graphs;
  • Make screening decisions based upon specific criteria's;
  • Read and interpret documents such as safety rules, operating and maintenance instructions, manuals;
  • Conduct effective interviews both face-to-face and by telephone.
Special Requirements:

Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in community emergency shelter in the event of a disaster or emergency.

Special Instructions to Applicants:

Application must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand-delivered applications and resumes will not be accepted.

Consideration for an interview is based solely on the information within the application.

Applications must include complete work history, including period(s) of unemployment if applicable.

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