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Fitness Club Representative

1 month ago

Killeen, Texas, United States Crunch Fitness Full time
Member Services Representative

Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team at Undefeated Tribe. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist with membership sales, retail, and tanning product sales, promoting our services and products to members and guests.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in with an alert.
  • Answer phones in a courteous, helpful, and professional manner, communicating special events to members and guests.
  • Facilitate all member requests or forward to a manager, maintaining a professional and courteous disposition.
  • Be an expert in all club facility, services, programs, and schedules/hours of operation, maintaining a clean and organized work area.
  • Navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
Requirements:
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements:
  • Must be able to lift or move up to 50 lbs.
  • Physical effort required for daily duties include prolonged standing and walking.
Compensation and Benefits:

$12-14/hour + Commission, PTO, subsidized health insurance coverage (health, dental, vision) for full-time positions, Basic Life and AD&D, HSA, short-term disability, and free gym membership.

Crunch Fitness is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. We provide equal employment opportunities to all employees and employment applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.