Member Service Representative

3 months ago

Killeen, United States Crunch Fitness Full time
MEMBER SERVICES REPRESENTATIVE
Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 1101 S. Fort Hood Ste 100, Killeen, Tx 76541

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It's vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose "to enrich the lives of others through the power of well-being."
Responsibilities
  • Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
  • Assists with membership, retail and tanning product sales
  • Promotes membership privileges including tanning, group fitness, small group training and childcare
  • Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition
  • Is an expert in all club facility, services, programs and schedules/hours of operation
  • Maintains a clean and organized work area
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
  • May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
  • Performs opening and closing checklist and duties
Required Skills & Experience
  • Minimum 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
  • Must be able to lift or move up to 50 lbs
  • Physical effort required for daily duties include prolonged standing and walking
Education Requirements
  • High school diploma or GED required
Compensation (Hourly)

$12-14/hour + Commission
Benefits
  • PTO
  • Subsidized health insurance coverage (health, dental, vision) for full time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Free gym membership
Travel

No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in making Crunch Fitness the talk of the town Apply now and be a driving force in transforming lives through fitness.

  • Member Service Representative

    3 months ago

    Killeen, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE (OVERNIGHT) Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 1101 S. Fort Hood Ste 100, Killeen, Tx 76541 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members...

  • Member Services Representative Sub

    6 months ago

    Killeen, United States Planet Fitness Full time

    Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations...

  • Customer Service Representative

    3 weeks ago

    Killeen, Texas, United States Crunch Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional service to our members.About the RoleThe successful candidate will be...

  • Customer Service Representative

    2 days ago

    Killeen, United States City of Killeen, Texas Full time

    Represents the City of Killeen through daily customer service contact with the general public regarding City utilities. To be responsible for the accurate processing and balancing of utility payments received through the drop box, lobby, and drive th Customer Service Representative, Customer Service, Representative, Property Manager, Payment, Accounting,...

  • Member Services Representative

    2 days ago

    Killeen, United States Planet Fitness - Excel Fitness Full time

    Benefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Grow with us!   We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great...

  • Sales and Service Representative

    1 week ago

    Killeen, Texas, United States Baker Distributing Full time

    Baker Distributing Company is seeking an experienced Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will possess excellent communication skills, technical knowledge of HVAC systems, and a proven track record...

  • Customer Service Representative

    3 weeks ago

    Killeen, Texas, United States Action Pawn Full time

    A Career in Retail SalesAction Pawn is seeking a customer-focused and results-driven Customer Service Representative to join our team. As a key member of our sales staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.The estimated salary for this role is...

  • Customer Service Representative

    1 week ago

    Killeen, Texas, United States Sedona Staffing TX Full time

    Job Summary:Sedona Staffing TX is seeking a Bilingual Customer Service Representative to join our team in Killeen, TX. As a key member of our customer service team, you will be responsible for providing excellent service to our clients via phone, email, and mail.About the Role:We are looking for a highly motivated and organized individual who can work...

  • Customer Service Representative

    1 week ago

    Killeen, Texas, United States E-Express Car Wash Full time

    About Us: E-Express Car Wash is a leading provider of car wash services, committed to delivering outstanding customer experiences and exceeding customer expectations.Job Description:We are seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring that...

  • Customer Service Representative

    3 weeks ago

    Killeen, United States Joaquin Carrasquillo - State Farm Agent Full time

    Position OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Use a customer-focused, needs-based review process to educate customers about insurance options.Work with the agent...

  • Customer Service Representative

    3 weeks ago

    Killeen, United States Joaquin Carrasquillo - State Farm Agent Full time

    Position Overview Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the...

  • Financial Services Representative Opportunity

    7 days ago

    Killeen, Texas, United States Joaquin Carrasquillo - State Farm Agent Full time

    Professional OpportunitiesWe are seeking a highly motivated Financial Services Representative to join our team at Joaquin Carrasquillo - State Farm Agent. As a key member of our office, you will have the opportunity to develop your skills, build strong relationships with customers, and contribute to the success of our business.Main ResponsibilitiesFoster...

  • Customer Service Representative

    3 weeks ago

    Killeen, Texas, United States TalentOne Recruitment & Staffing Full time

    Are you a detail-oriented individual with excellent communication skills? Do you have experience in data entry and customer service?About the RoleTalent One Recruitment & Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our client's manufacturing company, you will be responsible for providing...

  • Customer Service Representative

    4 weeks ago

    Killeen, United States Joaquin Carrasquillo - State Farm Agent Full time

    Position OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding...

  • Customer Service Representative

    3 weeks ago

    Killeen, United States Joaquin Carrasquillo - State Farm Agent Full time

    Position Overview Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding...

  • Member Services Representative Weekend-7am-5pm

    3 months ago

    Killeen, United States Planet Fitness Full time

    Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...

  • Customer Service Representative

    2 months ago

    Killeen, United States U-Haul Full time

    Location: 102 E Veterans Memorial Blvd, Killeen, Texas 76541 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Killeen, United States U-Haul Full time

    Location: 1507 Martin Luther King Jr Blvd, Killeen, Texas 76543 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Part-time Customer Service Representative

    7 days ago

    Killeen, Texas, United States Joaquin Carrasquillo - State Farm Agent Full time

    Join Our TeamJoaquin Carrasquillo - State Farm Agent is seeking a Part-time Customer Service Representative to join our dynamic team. As an Agent Team Member, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.About the OpportunityThis is a part-time opportunity...

  • Hotel Service Representative

    2 weeks ago

    Killeen, Texas, United States Courtyard Marriott - Killeen Full time

    Job OverviewWe are seeking a highly skilled and experienced Hotel Service Representative to join our team at Courtyard Marriott - Killeen.The estimated annual salary for this role is $42,000 - $52,000 depending on experience and qualifications.Key Responsibilities:Confirm phone and online reservations in a timely mannerEnsure seamless check-in and check-out...