Fitness Club Representative

4 weeks ago


Killeen, Texas, United States Crunch Fitness Full time
Job Title: Member Service Representative

Crunch Fitness is seeking a highly motivated and customer-focused Member Service Representative to join our team at Undefeated Tribe. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Deliver exceptional customer service to members and guests, consistently demonstrating a positive and enthusiastic attitude.
  • Assist with membership sales, retail, and tanning product sales, promoting membership privileges and benefits.
  • Check in members and guests, resolving any issues or concerns in a professional and courteous manner.
  • Answer phones and respond to member inquiries, providing accurate and timely information.
  • Communicate special events and promotions to members and guests, ensuring they are aware of all available services and programs.
  • Maintain a clean and organized work area, adhering to company standards and expectations.
Requirements:
  • Minimum 1 year of experience in a service-oriented position, preferably in a fitness or wellness environment.
  • Ability to communicate effectively, demonstrating proficiency in reading and writing skills.
  • Strong customer service orientation, with a focus on delivering exceptional member experiences.
  • CPR/AED certification required, with the ability to obtain within 30 days of hire.
Benefits:
  • Competitive hourly rate, with opportunities for commission and bonuses.
  • PTO and subsidized health insurance coverage for full-time positions.
  • Basic Life and AD&D, HSA, and short-term disability coverage.
  • Free gym membership and access to exclusive member benefits.

Crunch Fitness is an equal opportunity employer, committed to diversity and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees and applicants. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for this exciting opportunity.



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