Home Improvement Director

4 weeks ago

Dallas Texas, United States American Standard Full time
About Us:

LIXIL, a global leader in the housing and water technology industry, is committed to making better homes a reality for everyone, everywhere. We achieve this through pioneering solutions that transform houses into homes.

Our inclusive and empowering culture, entrepreneurial spirit, and commitment to sustainability drive our business strategy. We're on a journey of transformation, leveraging technological advances, evolving needs, and shifting expectations to unlock progress for all.

Overview:

American Standard Home Services, part of LIXIL, is seeking a Home Improvement Director to lead the development of inside sales and consumer contact strategy, direct operations, and drive business targets.

  • Develop world-class home improvement inside sales operations
  • Implement delightful, technology-forward consumer experiences
  • Cultivate leaders and future leaders, establishing a team culture that embraces experimentation and high motivation

American Standard Home Services is one of the largest direct-to-consumer home improvement businesses in America, offering American Standard shower remodel and senior bathing solutions nationwide. We're looking for a leader who will play a major role in doubling our business within five years.

Key Responsibilities:
  • Define and execute the strategic vision, growth, direction, coordination, and evaluation of the consumer experience delivered through the direct-to-consumer Contact Center
  • Build performance management and incentive programs that have high-impact and are scalable
  • Own the automated engagement stack of software solutions, including scope, negotiation, integration, and implementation of cutting-edge messaging technology
  • Maintain practices that support compliance in key areas of responsibility
  • Hold teams accountable for delivering against key performance indicators
  • Provide leadership and strategic direction to leaders to attract and retain top talent
  • Champion change within the Contact Center, lead the team in generating new ideas for continuous improvement

Participate as a member of the Home Services business leadership team to assist with the development of overall business strategy and execution of business plans across functions.

Requirements:
  • BS/BA degree in Business, Economics, Marketing, Communications, or related field
  • 10 years of experience working in marketing, sales, or contact center roles
  • 5-8+ years in leadership roles spanning a combination of marketing, sales, or contact center teams
  • 5+ years of experience in direct response and/or lead generation industries, with a strong preference for experience with in-home sales business models
  • 5+ years background implementing compliance practices related to TCPA, DNC, and CAN-SPAM
  • Business-owner mindset, take initiative, and get things done with a focus on results
  • Sound persuasion and negotiation skills, ability to build trust, rapport via telephone and email, and in-person
  • Strong problem identification and resolution skills
  • Detail-oriented, with an ability to prioritize activities appropriately to maximize results
  • Self-motivated with the ability to take direction and work independently with little supervision
Hiring Range:

The hiring salary range for this position is $- annually. Salary offer to be determined by the applicant's education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.

EEO Statement:

American Standard, America Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.

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