Customer Service Representative

2 days ago


Bergenfield, New Jersey, United States Future Remodeling Full time
Job Description

Future Remodeling is seeking a highly motivated and results-driven Call Center Representative to join our team.

This role involves handling inbound and outbound calls, providing exceptional customer service, and contributing to our sales efforts. As a key member of our Customer Success team, you will play a crucial role in maintaining customer satisfaction and driving company growth.

Responsibilities:

  • Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our services.
  • Conduct outbound calls to potential customers, introducing our products and services.
  • Meet weekly and monthly quotas for call volume and sales targets.
  • Maintain accurate records of all customer interactions in our CRM system.
  • Collaborate with team members to share best practices and improve overall performance.
  • Participate in regular training sessions to enhance product knowledge and customer service skills.
  • Escalate complex issues to the Call Center Manager when necessary.
  • Maintain a positive and professional demeanor, even in challenging customer interactions.

Requirements:

  • 0-3 Years' experience in customer service, call centers, or similar role.
  • Excellent verbal and written communication skills.
  • Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise.
  • Strong customer service orientation with the ability to build rapport quickly.
  • Proficient computer skills and ability to learn new software systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Resilience and the ability to maintain composure in high-pressure situations.
  • Team player with a positive attitude and willingness to learn.
  • Relentless at perfecting your craft, always willing to learn and develop new skills.
  • Capacity to persevere through rejection and derive valuable lessons from it.
  • Desire to grow and become a better leader and person.
  • Self-motivated, results-driven, and goal-oriented.

Benefits:

  • Competitive hourly wage plus uncapped commission.
  • Opportunity to earn additional bonuses, revenue share, and other incentives based on performance and results.
  • Comprehensive medical, dental, and vision benefits.
  • Generous Life insurance plan.
  • Extensive paid time off.
  • Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
  • Frequent company-sponsored outings and events to celebrate our wins.
  • Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.

Schedule and Location:

Monday to Friday, 8:30 AM to 4:30 PM EST at our HQ in Bergenfield, NJ.



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