High-Volume Office Support Specialist

3 weeks ago


Charlotte, North Carolina, United States Equiliem Full time
About the Role

We are seeking an experienced Sales Support Specialist/Project Coordinator to join our team at Equiliem in Charlotte, NC. This role requires excellent analytical, organizational, and time management skills, as well as the ability to work effectively in a team environment.

Responsibilities:

  • Provide exceptional customer service by responding to inquiries, scheduling meetings and appointments, and updating customers on order status.
  • Coordinate with internal and external customers to resolve order discrepancies and ensure timely resolution.
  • Compile daily sales leads, delegate tasks to the sales team, and supply relevant data to support sales efforts.
  • Develop and monitor KPIs for sales and staff, manage sales tracking tools, and generate reports to inform business decisions.
  • Assist with processing sales orders and purchase orders as needed, ensuring timely completion and accuracy.
  • Create and process orders promptly, handle rush requests, and review pending orders and customer inquiries to ensure satisfaction.
  • Manage customer accounts, follow up on administrative matters, and troubleshoot issues related to orders, account statuses, and other concerns.
  • Perform data entry for sales figures, metrics, and other key information while maintaining a secure and accessible filing system.
  • Support the company's executives and management teams with administrative tasks, including scheduling meetings and conferences.

Requirements:

  • Bachelor's or Associate's degree in a relevant field.
  • Experience in high-volume office work and administration.
  • Strong teamwork, interpersonal, communication, and customer service skills.
  • Ability to multitask and adapt quickly in a dynamic environment.
  • Proficiency in computer literacy, IT skills, and typing skills.

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We offer competitive benefits and opportunities for growth and development.



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