Customer Support Associate

7 days ago


Los Angeles, California, United States Think Tell Junction Full time
Think Tell Junction - A Career in Customer Care

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This role is perfect for someone who thrives in fast-paced environments, possesses excellent communication skills, and is passionate about delivering exceptional customer experiences.

About the Role:

This is an exciting opportunity to work with a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. As a Customer Service Representative, you will be the primary point of contact for our valued customers, handling inquiries, addressing concerns, and ensuring a positive experience with Think Tell Junction.

Duties and Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Provide accurate information about our products and services
  • Resolve customer complaints and escalate issues as necessary
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with team members to improve customer satisfaction
  • Assist in developing and implementing new service strategies
Requirements:
  • High school diploma or equivalent; Bachelor's degree preferred
  • Previous experience in customer service or related field
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in MS Office and customer service software
What We Offer:
  • Competitive salary: $37,000 - $46,000 per year
  • Health, dental, and vision insurance
  • Paid time off and sick leave
  • Career advancement opportunities
  • A friendly and supportive work environment


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