Sales and Customer Support Associate
4 days ago
At Moon Moments Ltd, we're passionate about delivering exceptional customer experiences and driving sales success. As a Customer Service Representative, you'll play a vital role in shaping our customers' perceptions and loyalty.
Key Responsibilities- Develop strong relationships with customers through personalized engagement, proactive product recommendations, and effective issue resolution.
- Maximize sales opportunities by staying up-to-date with product knowledge, understanding customer needs, and leveraging sales techniques to close deals.
- Ensure seamless customer interactions by collaborating with internal teams and escalating complex issues as needed.
- Maintain accurate customer records, tracking interactions, sales, and follow-up opportunities to inform future sales strategies.
- Meet or exceed performance targets, focusing on sales goals, customer satisfaction, and timely responses.
- Strong communication and interpersonal skills, with a focus on sales and customer satisfaction.
- Ability to work in a fast-paced environment, handling multiple tasks with precision and attention to detail.
- Sales-driven mindset, capable of identifying and capitalizing on upselling and cross-selling opportunities.
- Previous experience in sales or customer service is an asset, though not necessary.
- Competitive compensation with performance-based incentives.
- Opportunities for career growth within our sales and customer service teams.
- A supportive and collaborative work environment focused on professional development.
Estimated salary: $68,000 per year (based on location and industry standards).
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