Community Support Specialist

2 weeks ago

Chicago, Illinois, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time
Job Title: Community Support Staff

Job Summary:

The Community Support Staff will provide hospitality services at New Life Centers partner locations, assisting new neighbors with guidance and information for daily needs, and connecting them with case-managers who can offer further services.

Responsibilities:

  • Assist residents with guidance and information for daily needs.
  • Provide direction to connections with case-managers who can offer further services to residents.
  • Assist with communication between Community Care partners and NLC at new neighbor housing.
  • Participate in information sessions to explain expectations, roles, and responsibilities of participants and staff when necessary.
  • Ensure knowledge of and provide accessibility to services needed by new residents through a team of Community Support Staff by providing information, updates, and guidance to staff and new residents.
  • Communicate daily and weekly with direct team and Supervisor on all program updates/needs/challenges.
  • Ensure a safe environment for new residents by providing awareness, feedback, updates, and reporting of any potential dangers and relaying any relevant information.
  • Produce documents, receipts, and correspondence regarding activities and progress as necessary for consistent evaluation of program and timely report submission.
  • May participate in performance plans to increase positive personal development and training as needed for NLC direct reports and team.
  • Supervision includes regular on-site visits, regular check-ins, and break-out planning meetings with Supervisor.
  • Ensure documentation of all participant contacts and services provided and assist data team and development team with data collection and required reporting.
  • Ensure the highest quality of customer service and hospitality to new neighbors from NLC team.
  • Maintain accuracy of budget and spending plan if applicable.
  • Participate in required surveys, evaluations, and audits.
  • Demonstrate New Life Centers' values.
  • Attend required meetings and training.
  • Communicate with Supervisor and team regularly to ensure goal attainment and address program/staff/new resident needs.
  • Aware of and maintain healthy boundaries and self-wellness.
  • Other duties as assigned by the Supervisor.

Requirements:

  • Must become a Certified Mandated Reporter. Training provided.
  • Must pass a background check, must not have any pending cases.
  • Must pass a Child Abuse and Neglect Tracking System background check.
  • Must pass a National Sex Offender Registry background check.
  • Must have access to a working phone and phone number.
  • One year experience working in the human services field.
  • Cross-cultural competency.
  • Ability to communicate effectively both written and verbally.
  • Proficient in Microsoft Word and Excel.
  • Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
  • Must keep confidentiality of participant information.
  • Ability to establish and maintain effective working relationships with others.
  • Valid Illinois driver's license, insurance, good driving record, access to a vehicle. Subject to driving background check.
  • Bilingual English/Spanish preferred but not required.

How to Apply:

Please submit the following materials:

  • Cover letter indicating your experience and interest in the position.
  • Resume.
  • List of three references with contact information (minimum 2 professional references, email and phone number included).
  • Please mention the name of any New Life Centers staff who referred the position to you if applicable.

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. New Life Centers complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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