Lead Retail Customer Service Associate
5 days ago
Job Summary:
The Lead Retail Customer Service Associate is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be responsible for managing a team of customer service representatives, providing guidance and support to ensure seamless customer interactions.
Key Responsibilities:
- Customer Service: Provide top-notch customer service, resolving customer complaints and concerns in a timely and professional manner.
- Team Leadership: Lead and manage a team of customer service representatives, providing coaching, guidance, and feedback to ensure excellent customer service.
- Operations: Assist with daily store operations, including managing inventory, processing transactions, and maintaining a clean and organized store environment.
- Training and Development: Participate in training and development programs to enhance customer service skills and stay up-to-date on company policies and procedures.
- Quality Assurance: Monitor and maintain high-quality customer service standards, ensuring that all customer interactions meet or exceed expectations.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 2+ years of customer service experience, preferably in a retail environment.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer:
- Competitive Pay: $18.40 - $21.62 per hour.
- Benefits: Health, vision, and dental insurance, retirement plan, and tuition reimbursement.
- Opportunities for Advancement: Career growth opportunities within the company.
Equal Employment Opportunity: FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, or any other protected characteristic.
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