Restaurant Operations Specialist

1 month ago


Houston, Texas, United States Mirus Restaurant Solutions Full time
Job Title: Restaurant Operations Specialist

About Mirus Restaurant Solutions
Mirus Restaurant Solutions is a leading provider of innovative restaurant solutions, committed to delivering exceptional service and support to our clients.

Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.

Job Description:
We are seeking a highly skilled Restaurant Operations Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring the smooth operation of our clients' restaurants, providing expert technical support, and contributing to strategies that drive company growth and improve client retention.

Key Responsibilities:
  • Serve as a technical expert on projects involving restaurant POS systems and analytics.
  • Contribute to strategies that drive company growth and improve client retention.
  • Deliver training to new and existing users, ensuring they maximize the value of our application.
  • Act as the primary client contact, managing daily communications via calls and emails.
  • Collaborate with Operations and Development teams to ensure smooth project execution.
  • Keep the Team Lead informed, serving as a key liaison between clients and internal departments.
  • Identify opportunities to expand our offerings within the client's ecosystem and increase engagement.
  • Facilitate communication of product upgrades between Account Management and Development teams, and participate in testing prior to releases.
  • Educate clients on new features and updates, ensuring they are well-prepared to use them effectively.

Required Knowledge, Skills, and Abilities:
  • Experience with restaurant POS or restaurant data management systems.
  • Strong communication and process documentation skills.
  • Understanding of restaurant analytics (sales, labor, food cost).
  • Proficiency with Google Workspace and Excel.
  • Knowledge of restaurant industry terminology.
  • Excellent time management with the ability to handle multiple projects simultaneously.
  • Strong problem-solving abilities with a proactive, hands-on approach.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.

Benefits:
  • A competitive salary and comprehensive benefits package, including paid time off, medical, dental, and vision coverage.
  • 401K plan for retirement savings.
  • Growth opportunities within the company, promoting continuous learning and innovation.

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