Director of Guest Experience

3 weeks ago


Baton Rouge, Louisiana, United States Hilton Baton Rouge Full time

Job Summary:

Hilton Baton Rouge is seeking an experienced Director of Housekeeping to lead our Housekeeping Department. As a key member of our team, you will be responsible for maintaining the highest standards of cleanliness and comfort for our guests.

In this role, you will oversee a team of housekeeping staff, manage public areas, and ensure that all aspects of the Housekeeping Department operate efficiently and effectively.

Key Responsibilities:

  • Liaise with front-of-house teams to ensure seamless guest experiences.
  • Maintain accurate records of cleaning schedules, linen supplies, and equipment maintenance.
  • Train and develop housekeeping staff to meet Aimbridge Hospitality standards.
  • Collaborate with other departments to resolve any issues affecting guest satisfaction.
  • Monitor and improve cleaning processes and procedures.

Requirements:

  • Proven track record in a similar role, preferably in a luxury hotel environment.
  • Strong leadership and communication skills.
  • Familiarity with Aimbridge Hospitality standards and policies.
  • Ability to work under pressure and make sound decisions quickly.

Compensation and Benefits:

  • $110,000 - $150,000 per year.
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.


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