Director of House Services

3 weeks ago


Baton Rouge, Louisiana, United States Hilton Baton Rouge Full time
About Us

Hyatt Place Park City is a world-class hotel that offers exceptional service and amenities to our guests. Our team is passionate about delivering memorable experiences and exceeding guest expectations.

We are committed to providing a safe, inclusive, and respectful workplace where everyone can thrive.

Our mission is to make every guest feel welcome, valued, and cared for, while exceeding their expectations in every way possible.

Role Overview

The Director of House Services will play a critical role in achieving our mission by leading the Housekeeping Department and ensuring that our guests receive exceptional service and experiences.

This is a full-time position, offering a competitive salary of $105,000 per annum, plus comprehensive benefits and opportunities for professional growth.

Responsibilities
  • Lead and manage the Housekeeping Department, overseeing daily operations and implementing strategies to improve guest satisfaction.
  • Develop and maintain relationships with key stakeholders, including colleagues, vendors, and external partners.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Collaborate with other departments to achieve common goals and objectives.
  • Provide coaching, training, and support to housekeeping staff to enhance their skills and performance.
Requirements
  • 8+ years of experience in hotel management, preferably in a similar capacity.
  • Proven track record of improving guest satisfaction and loyalty.
  • Excellent leadership, communication, and problem-solving skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Demonstrated knowledge of hotel operations, including revenue management, inventory control, and quality assurance.


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