Customer Experience Representative

6 days ago


Wilson, North Carolina, United States Planet Fitness Inc. Full time
About Us
Excel Fitness is a thriving Planet Fitness franchise group with a presence in six states. Our mission is to provide an affordable, high-quality fitness experience that inspires our members to achieve their goals.

Compensation and Benefits
As a Member Services Representative, you can expect to earn a competitive $11.00 per hour, plus access to a range of benefits, including a free Planet Fitness Black Card Membership, paid time off, and health insurance benefits.

Job Responsibilities
In this role, you'll be responsible for delivering exceptional member experiences through superior levels of customer service and cleanliness. This includes checking members into the system, taking prospective members on tours, and assisting with new account sign-ups. You'll also be responsible for facilitating needed updates to member accounts and responding to member questions and concerns in a timely and professional manner.

Requirements and Qualifications
To succeed in this role, you'll need to possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. A customer service background is preferred, but not required. You must be at least 18 years old and have a high school diploma or equivalent.

Our Commitment to Safety and Well-being
We're committed to maintaining a safe and healthy work environment for all our employees. To achieve this, we've implemented strict safety and cleaning protocols, including mask-wearing requirements and touch-less check-in systems. As a Member Services Representative, you'll play a critical role in ensuring our facilities remain clean and sanitized for our members and staff.

What We Offer
We're proud to offer a range of benefits and perks, including:
  • A free Planet Fitness Black Card Membership
  • Paid time off
  • Health insurance benefits
  • A financial wellness benefit, MyFlexPay


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