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Immigration Support Specialist

2 months ago

Waukegan, Illinois, United States Haces Full time
Position Overview

Salary:

JOB SUMMARY: The Immigration Support Specialist conducts interviews and assesses newly arrived individuals and families seeking immigration relief, including applicants for Asylum, Temporary Protected Status (TPS), victims of crimes (U), Violence Against Women Act (VAWA), victims of human trafficking (T), and Special Immigrant Juvenile Status (SIJS); ensuring that their cases are effectively managed and submitted to the appropriate government agencies to achieve the desired outcomes.

KEY RESPONSIBILITIES

CASE MANAGEMENT:

  • Evaluate and assess cases for eligibility in accordance with immigration laws and regulations.
  • Provide guidance to applicants regarding the necessary documentation to support their applications.
  • Translate civil and other pertinent documents for applicants.
  • Accurately prepare applications and/or petitions for submission to the designated government office.
  • Maintain regular communication with clients regarding any changes in address and the status of their cases.
  • Review incoming correspondence from USCIS or other immigration authorities.
  • Liaise with CIS, U.S. embassies, and consulates as required.
  • Offer interpretation assistance to clients as part of this program.
  • Refer clients to other HACES programs for additional identified needs.
  • Organize and review client files to ensure they remain active and orderly.
  • Maintain data in the database(s) as directed.
  • Prepare and submit reports as required.
  • Ensure adherence to the organization's policies and procedures.

Essential Skills:

  • Ability to engage with immigrants and foster trust.
  • Initiative and ability to collaborate effectively within a team.
  • Timely sharing of program information with relevant parties.
  • Ongoing communication with team members and supervisors.
  • Staying informed about legislative changes and ensuring the team is updated.

Qualifications:

  • Bilingual proficiency in Spanish and English is essential.
  • Strong commitment to immigrant rights and social, economic, and racial justice.
  • Bachelor's Degree in Human Services, Legal Studies, or a related field, along with experience in a similar role, or an Associate's degree in paralegal studies with three years of significant experience.
  • Immigration Paralegal Training and DOJ Accreditation is advantageous, along with a commitment to pursue and maintain DOJ Accreditation.

  • Basic computer skills are required; proficiency in Microsoft and Google suites is preferred; experience with Salesforce for case management is a plus.
  • Excellent time management, organizational skills, and the ability to prioritize multiple projects and deadlines.
  • Strong interpersonal, oral, and written communication skills.
  • Ability to work independently with minimal supervision while contributing collaboratively to a team.
  • Solution-oriented mindset with a demonstrated ability to take initiative, critically analyze issues, and propose innovative solutions.
  • Flexibility to work some evenings and weekends is necessary, including participation in immigration workshops and outreach events.
  • Must possess access to an automobile with a valid driver's license and insurance.

The above statements describe the general nature and level of work to be performed by the individual assigned to this position. This description does not imply that the above are the only duties and responsibilities assigned to this position. All job requirements are subject to possible modification.

HACES is an EEO employer that provides employment opportunities either salaried or volunteered regardless of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.