Senior Service Delivery Manager
7 days ago
Job Title: Senior Service Delivery Manager
Location: Omaha, Nebraska, United States
FTE position (ONSITE)
Job Description:
Key Responsibilities- Lead IT Operations Teams to ensure delivery of services in compliance with Cost, Schedule, Scope, and Quality parameters.
- Manage Customer Relationships and ensure effective communication with stakeholders.
- Develop and Implement Project Plans to achieve business objectives.
- Coordinate and Integrate Project Activities to ensure timely delivery.
- Identify and Mitigate Risks to ensure project success.
- Develop and Implement Change Control Processes to ensure smooth project execution.
- Lead and Manage Teams to achieve business objectives.
- ITIL Certification and experience in IT operations.
- Minimum 15-18 years of experience in IT operations.
- 10+ years of experience in management roles handling global customers.
- Technical Skills in IT infrastructure, networks, and Cisco technical certifications.
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