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Senior Technical Support Specialist

2 months ago

Boise, Idaho, United States Oracle Full time
About the Role

This is a challenging and rewarding opportunity to join Oracle's Support organization as an HCM Cloud Technical Support Analyst. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, ensuring their success with our products and services.

Key Responsibilities
  • Provide technical support and troubleshooting for HCM Cloud products and services
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and expertise in HCM Cloud products and services
  • Communicate effectively with customers and internal stakeholders to ensure timely and effective resolution of issues
Requirements
  • 5+ years of experience in HCM product suite techno/functional testing and production support
  • 3+ years of experience in HCM implementation or technical HCM Support
  • 2+ years of experience working with HCM Cloud products
  • Strong technical skills in RDBMS, SQL, PL/SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
  • Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software
What We Offer

Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability and long-term disability, life insurance and AD&D, and 401(k) Savings and Investment Plan with company match. We also offer flexible vacation, paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.

We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates. If you require accessibility assistance or accommodation for a disability at any point, please let us know by calling 123-456-7890, option one.