Call Center Associate

3 weeks ago


Amiens, Hauts-de-France, United States axosbank Full time
Join Our Team

Axos Bank is a rapidly growing financial institution that is looking for talented and motivated individuals to join our team. As a Client Service Representative, you will have the opportunity to work with a diverse range of clients and help them achieve their financial goals. You will also have the chance to develop your skills and knowledge in areas such as customer service, sales, and product knowledge.

We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, paid sick leave, 3 weeks' vacation, and holidays (about 11 a year), HSA or FSA account and other voluntary benefits, 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan, Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading.

Responsibilities:
  • Answering inbound customer service calls
  • Providing entry-level troubleshooting and redirecting phone calls when appropriate
  • Identifying issues and determining appropriate course of action for effective resolution
  • Cultivate strong relationships with clients
  • Addressing minor coverage issues and resolving minor complaints
  • Ensuring all customer communication is clearly documented


Requirements:
  • High school diploma
  • 1+ year's of client service experience

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