Fitness Operations Assistant

7 days ago


Saugus, Massachusetts, United States Planet Fitness - The Core Group Full time
Job Overview
We are seeking an exceptional individual to fill the role of Fitness Operations Assistant at Planet Fitness - The Core Group. This position plays a vital part in ensuring a seamless member experience and contributing to the success of our club.

About the Job
This role involves assisting in the oversight of gym operations, supporting staff development, and providing top-notch customer service. You will be responsible for recruiting, hiring, training, and developing a high-performing team consisting of Member Service Representatives, Trainers, and Custodians. Your duties will also include maintaining a welcoming atmosphere for all members, prospective members, and guests, as well as ensuring staff follows superior customer service guidelines. Additionally, you will assist with staff management, provide backup support to the Club Manager as needed, and oversee front desk activities such as answering phones, checking members into the system, and facilitating new member sign-ups.

Earn $45,000 - $55,000 per year, depending on location and experience. Benefits include a free Black Card membership after 90 days, paid vacation time, and opportunities for advancement within the company.

Requirements
- Superior customer service skills
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy, and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic, and energetic
- Strong problem resolution skills
- Current CPR Certification
- High school diploma/GED equivalent required
- Must be 18 years of age or older


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