Member Services Consultant

2 weeks ago


Shrewsbury, Massachusetts, United States The Cranberry Country Chamber of Commerce Full time

JOB STATUS: Non-Exempt

REPORTS TO: Assistant Branch Manager

SUPERVISES: None

ABOUT US: At The Cranberry Country Chamber of Commerce, we embody values that emphasize Exceptional Service, Team Collaboration, Enjoyment in our work, and the philosophy of People Helping People. Our commitment to being C.E.N.T.R.A.L. One Ambassadors reflects our core values: Caring, Enthusiastic, Nimble, Team-Oriented, Resilient, Altruistic, and Loyal. We prioritize the well-being of our community, members, and employees.

PRIMARY FUNCTIONS: Your role will involve assisting members with various account transactions such as deposits, withdrawals, transfers, and payments. You will also be responsible for opening and managing all types of deposit accounts and consumer loan products. Additionally, you will support the opening and servicing of Mortgages, IRAs, and Business deposit or lending products, collaborating with management and specialists as needed. You will promote and support all services offered by the Chamber to both new and existing members.

SCHEDULE: Generally, the position requires a commitment of hours per week, with a flexible schedule including Tuesdays and Fridays from 8:45 AM to 5:15 PM, Thursdays from 9:45 AM to 6:15 PM, and Saturdays from 8:15 AM to 12:15 PM.

COMPENSATION: The pay rate is $19.25 per hour, requiring at least 1 year of prior retail experience.

DUTIES AND RESPONSIBILITIES:

  • Develop proficiency in all aspects of dialogue-banking, needs assessment, and consultative selling.
  • Maintain a comprehensive understanding of services provided by partners, making referrals as necessary.
  • Evaluate and confirm the needs of each member served.
  • Offer detailed information and guidance on all consumer and business deposit accounts, as well as lending products and related services.
  • Aim to exceed member expectations and achieve a World Class Service rating in every interaction.
  • Secure new memberships and enhance existing relationships through cross-selling of all programs during each interaction.
  • Assist in recommending, explaining, and implementing suitable products and services for member needs.
  • Conduct consumer loan interviews, ensuring accuracy in application data and determining collateral needs.
  • Review credit reports and underwriting factors to define loan conditions for consumer loans.
  • Qualify and close consumer loans within established guidelines, consulting with Lending when necessary.
  • Develop knowledge in IRA accounts and process basic transactions.
  • Act as a Mortgage Loan Originator, assisting members with the application process.
  • Ensure all necessary disclosures and documentation are provided.
  • Balance cash drawer and other monetary instruments while settling daily activities.
  • Act in a supervisory capacity as required.
  • Perform compliance duties as mandated by policies.
  • Represent the Chamber at various branches as needed.
  • Stay updated on job-related information through meetings and training.
  • Adhere to all applicable policies and regulations.
  • Engage in community involvement and participate in special projects.
  • Perform additional duties as assigned.

REQUIREMENTS:

Education: High school diploma

Experience: 1 - 3 years in customer service or loan departments within a financial institution.

Skills: Ability to work efficiently and accurately in a fast-paced environment, strong analytical skills, and proficiency in Microsoft Word/Outlook.

Traits: Ethical, self-motivated, empathetic, trustworthy, and professional.



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