Front Desk Ambassador

4 days ago

Poughkeepsie, New York, United States Home2 Suites Poughkeepsie Full time

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at Home2 Suites Poughkeepsie. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is personalized and memorable.

Key Responsibilities:

  • Guest Check-In/Check-Out: Ensure seamless and efficient check-in and check-out processes, verifying guest information and securing payment details.
  • Front Desk Operations: Manage front desk operations, including responding to guest inquiries, resolving issues, and maintaining accurate records.
  • Guest Services: Provide exceptional guest services, including booking reservations, handling guest messages, and promoting our brand loyalty program.
  • Market Sales: Process market and retail transactions, maintain accurate inventory levels, and restock as needed.
  • Confidentiality: Handle confidential guest information with the utmost care and integrity.

Qualifications:

  • Education: High School Graduate or equivalent required.
  • Language Skills: Proficient in English, with the ability to speak other languages a plus.
  • Computer Skills: Proficient in MS Office products and brand operating systems.
  • Customer Service: Excellent customer service skills, with the ability to handle stressful and emotional situations.
  • Mathematical Aptitude: High school graduate level mathematical aptitude, with knowledge of standard cash handling procedures.

Benefits:

  • PTO: Accrue PTO immediately.
  • Pay Advances: Access 50% of wages prior to payday.
  • Discounts: Enjoy discounts on car rentals, travel, entertainment, and hotel stays worldwide.
  • Insurance: Comprehensive health, dental, vision, and life insurance coverage.
  • Retirement Plan: 401(k) with immediate match.
  • Time Off: Double time for holidays worked.
  • Wellness Programs: Access to employee assistance program (EAP) and dependent care FSA.

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