Client Care Representative

1 week ago


Santa Monica, California, United States Kalologie Santa Monica Full time
Job Overview

We are seeking a highly motivated and charismatic Patient Experience Manager to create a best-in-class experience for our clients. As the first point of contact, you will develop relationships and share expert product knowledge.

This role requires passion for aesthetics, excellent communication skills, and ability to identify opportunities to upsell and cross-sell. You should be empathetic, skilled at analyzing and problem-solving, and an efficient multi-tasker able to manage multiple projects simultaneously.

Key Responsibilities:

  • Sales: Initiate sales process, schedule appointments, and describe treatments professionally and enthusiastically.
  • Patient Services: Maintain relationships with patients, build strong rapport, and provide exceptional service.
  • Support: Anticipate and submit location needs, execute daily outreach, and adhere to company policies and protocols.

Expectations:

  • Attend training and education sessions.
  • Communicate effectively with patients and management.
  • Meet daily sales, booking, and outreach goals.
  • Daily treatment follow-up.

Benefits:

  • $45,000 - $60,000 per year, based on relevant skills and experience.
  • Commission, uncapped + paid bi-monthly.
  • Staff pricing and treatment policy.
  • Career growth and advancement.
  • Supportive office culture.

Requirements:

  • Two+ years medspa/aesthetic/beauty/cosmetic sales or hospitality experience.
  • Hustle and high energy.
  • Confident with high integrity and patient-centric attitude.
  • Excellent communication skills.
  • Able to work as part of a team.


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