Digital Solutions Expert

3 weeks ago


Virginia Heights, United States DIGI America, Inc. Full time
Job Description

We are seeking a skilled Digital Solutions Expert to join our team at DIGI America, Inc. In this role, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:

  • Perform on-site equipment maintenance, repairs, and installations to ensure seamless operations.
  • Meet or exceed customer service level agreements to guarantee exceptional satisfaction.
  • Provide expert L1/L2 phone support to resolve complex issues efficiently.
  • Conduct thorough site surveys prior to equipment installation to ensure optimal performance.
  • Install and configure equipment according to specifications.
  • Maintain accurate documentation of all activities as required by regulatory standards.
  • Manage and maintain a clean and well-stocked service vehicle.
  • Participate in an on-call rotation to provide timely support to our extensive customer base.
  • Work effectively in various environments, including standing, squatting, and kneeling for extended periods.
  • Travel extensively between customer locations, with up to 10% of time involving overnight stays.

Requirements:

  • Possess an Associate's degree or equivalent experience.
  • Hold prior experience in field service, preferably in a related industry.
  • Maintain a valid driver's license and a clean driving record.
  • Demonstrate a basic understanding of electrical and mechanical principles.
  • Exhibit strong analytical skills for troubleshooting and diagnostics.
  • Able to obtain Weights and Measures certification within six months of hire.

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience.



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