Client Enrollment Coordinator
5 days ago
We are seeking a dedicated Client Enrollment Coordinator to join our team at Meals on Wheels of San Francisco. The successful candidate will be responsible for coordinating the enrollment process for new clients, including processing applications, verifying eligibility, and ensuring timely enrollment in our HDM program.
This is an excellent opportunity for individuals who are passionate about delivering high-quality services to seniors and have strong organizational and communication skills. If you are a motivated and detail-oriented professional with experience in client support and service coordination, we encourage you to apply
About the Role:
The Home Delivered Meals (HDM) Client Intake Coordinator is responsible for processing new client starts, creating client files, and following protocols for enrollments and file management. This role also involves communicating with clients via phone and email, responding to inquiries and issues regarding the program, and conducting detailed discussions about HDM services.
Key Responsibilities:">
- Enroll clients from the waitlist into the MOWSF HDM program.
- Process new client starts and create client files.
- Follow protocols for new client starts, enrollments, and file management.
Requirements:">
- Valid California driver license and a good driving record required throughout employment.
- Experience with MS Word, Excel, Outlook, and Teams is necessary; familiarity with Salesforce is preferred.
- Excellent time management skills, with the ability to multitask effectively.
- Strong verbal and written communication skills, with a keen attention to detail.
Benefits:">
MOWSF offers a generous benefits package that includes paid Sick, Vacation, Holiday, Personal Days and a robust medical and dental plan that is paid by the Agency. Other optional fringe benefits in accordance with MOWSF Employee Handbook.
Additional Information:">
Meals on Wheels is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Estimated Salary:">
$27.00 per hour. This position is regular, full-time, 8:30am-4:00pm, non-exempt, 40 hours per week with occasional holidays.
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