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IT Support Specialist

2 months ago

Clemson, South Carolina, United States Clemson University Full time

WELCOME TO CLEMSON

Clemson University is a leading public research institution that unites a diverse community of students, faculty, and staff dedicated to making a positive impact in the world.

Recently recognized as a top 25 public college by the Wall Street Journal and a Military Friendly Employer, Clemson is committed to driving economic growth and enhancing quality of life through innovative research and outreach initiatives.

JOB SUMMARY:

The CCIT Customer Support Services at Clemson University is seeking a Desktop Support Analyst to undertake the following responsibilities:

  • Provide comprehensive technical assistance and troubleshooting for IT-related inquiries at the Clemson University Alumni and Visitors Center.
  • A strong attention to detail and a customer-centric approach are essential, along with the flexibility to work outside of standard business hours when necessary.
  • Perform additional tasks as required.

JOB DUTIES:

50% - Core - Technical Assistance:
Deliver technical support to users via in-person interactions, phone communications, email, and remote assistance tools. Diagnose software and hardware challenges, identify underlying issues, and implement effective solutions in a timely manner. Assist with software installations, updates, and configurations. Act as the primary contact for conference room technology and meeting support. Collaborate with the lead consultant to understand university-recommended hardware, software, and procurement guidelines. Aid in the acquisition of hardware and software for users.

30% - Core - Record Keeping:
Maintain precise documentation of IT support requests, resolutions, and service activities within the approved Clemson documentation system. Contribute to and help maintain a knowledge base of common issues and solutions to support fellow technical staff.

15% - Core - Training and Industry Knowledge:
Provide technical training for community members on the use of university tools and resources, along with best practices. Stay informed about IT industry trends related to hardware and software applicable to the university by participating in regular technical meetings and engaging in discussions with other IT personnel. Complete required training as mandated by the department or university.

5% - Core - Compliance and On-Call Support:
Assist the lead consultant in formulating and executing departmental standards, policies, and procedures. Offer on-call technical support for hardware and software issues to community members as needed.

MINIMUM REQUIREMENTS:

Education - High School Diploma

Work Experience - Experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or information processing in a data processing environment or related systems. A degree in a related field may substitute for the required experience on a year-for-year basis.

PREFERRED REQUIREMENTS:

Education - Associate's Degree in Information Technology or a related field

Work Experience - 1+ years of experience in information technology or a related area.

RESPONSIBILITIES

JOB KNOWLEDGE:
Fundamental understanding of concepts, practices, and procedures with the ability to apply them in various situations.

SUPERVISORY RESPONSIBILITIES:
No supervisory duties involved.

BUDGETARY RESPONSIBILITIES:
No fiscal responsibilities for the department's budget.

PHYSICAL REQUIREMENTS:

10% - Stand for extended periods
20% - Sit (stationary position) for extended periods
50% - Walk or move about
5% - Ascend or descend (i.e., stairs, ladder)
5% - Position oneself to accomplish tasks (i.e., stoop, kneel, crawl)
30% - Communicate, converse, give direction, express oneself
25% - Recognize or inspect visually
5% - Move, transport, raise or lower objects
5% - Extend hands or arms in any direction
30% - Perceive, observe, clarity of vision

WORK SCHEDULE:

Standard Hours: 37.5 Hours / Week

COMPENSATION INFORMATION:

Expected Salary Range ($46,000 - $58,000)

ESSENTIAL PERSONNEL LEVEL:

Normal Operations

Required to adhere to emergency facility closure directives and not typically expected to work on-site during emergency situations.

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University recognizes educational equivalency for military technical certifications and training directly related to job duties.

VETERAN PREFERENCE:
South Carolina prioritizes Veterans for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any individual or group based on age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status, or genetic information.