Automotive Sales and Service Representative

3 weeks ago


Goose Creek South Carolina, United States Tire Choice Auto Service Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Guest Care Sales Specialist to join our team at Tire Choice Auto Service Centers. As a key member of our sales team, you will be responsible for delivering exceptional guest care experiences and driving sales of automotive repair services and tires.

Key Responsibilities
  • Provide superior guest care experiences through strong sales presentations, product knowledge, and excellent communication skills.
  • Assist in driving sales of automotive repair services and tires by understanding customer needs and presenting relevant solutions.
  • Successfully complete Monro's training program to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, and building trust.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of customer care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with management to react to customer service issues, customer complaints, and business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
  • Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
  • Maintain an organized and neat customer waiting area.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong product knowledge and sales skills.
  • Ability to work effectively in a team environment.


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