PetSmart Customer Engagement Manager
4 days ago
PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.
About Your RoleAs a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. Your key responsibilities will include:
- Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: Lead a team of retail and pet care associates who are passionate about pets and committed to delivering exceptional customer service.
- Overall Retail Initiatives: Collaborate with cross-functional teams to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
PetSmart offers a range of career development opportunities, including:
- Leadership Development: Develop your leadership skills and take on new challenges as an Assistant Manager or Store Manager.
- Store Transfers: Transfer to any of our 1600 stores nationwide and experience new markets and customer bases.
- Business Unit Transfers: Gain experience in different business units, such as our salons or Pets Hotel.
At PetSmart, we're passionate about pets and committed to delivering exceptional customer experiences. As a Customer Engagement Manager, you will be part of a dynamic team that is dedicated to making a difference in the lives of pets and their owners.
We offer a competitive salary range of $16.86 to $33.68 per hour, depending on location, position, and experience level. In addition, you will be eligible for benefits and opportunities for career growth and development.
PetSmart is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
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