Studio Membership Coordinator
3 days ago
We're seeking a Studio Advisor to provide customer service support to studio members and guests, generate revenue by developing relationships with potential and existing members, and assist in creating a positive environment for our community. As a Studio Advisor, you'll deliver the BODYROK Service Promise, contribute to running a clean and friendly studio, and execute team member basics such as being on time and complying with the dress code.
Key Responsibilities:
- Member Check-in & Guest Services
- Greet all incoming members and guests
- Ensure all check-in procedures are followed
- Thank guests for coming as they exit
- Sales & Revenue Growth
- Create new business internally through member promotions, referrals, and inquiries
- Promote specials to current and future guests
- Reach out to existing and potential members via email for sales opportunities
- Reconcile and report all incoming and outgoing transitions
- Successfully attain personal sales revenue targets
- Customer Service & Operations
- Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
- Handle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments
- Update Supply Request Log and Maintenance Log (depending on the issue)
- Promote and sell merchandise
- Keep the front desk area and entryway clutter-free, orderly and clean
- Perform general cleaning duties to include hourly bathroom room and studio checks
- Follow up with members that have enrolled to ensure we are exceeding expectations
- Provide the highest level of customer service possible when communicating and interacting with guests
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