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Customer Care Associate

2 months ago


Federal Way, Washington, United States Northwest Administrators Full time

Are you a meticulous individual who thrives on delivering outstanding client support?

Job Title: Customer Service Representative

About Us:
Northwest Administrators, Inc. is a premier organization in the field of employee benefits management. We are currently seeking a Customer Service Representative to become a vital part of our Pension Services department call center team.

Key Responsibilities:

  • Respond to client inquiries swiftly and accurately
  • Record calls efficiently within the system
  • Update client information as necessary
  • Send required forms and information to clients
  • Assist with administrative tasks and provide support for the receptionist
Qualifications:
  • Excellent organizational and communication abilities
  • Dedicated to providing exceptional client service
  • Strong attention to detail and problem-solving skills
  • Proficient in technology and Microsoft Office applications
  • Fluency in Spanish is advantageous
Benefits:
  • Competitive salary and regular salary increases
  • Comprehensive medical, dental, and vision coverage
  • Defined Benefit Pension plan
  • Generous paid time off and holidays
  • Supportive team environment promoting work-life balance
Equal Employment Opportunity:
Northwest Administrators, Inc. is dedicated to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, age, disability, or any other characteristic protected by law. We offer reasonable accommodations for applicants with disabilities.

Join our team and become part of a company that values your expertise and offers opportunities for advancement and professional development.

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