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**Restaurant Operations Manager**

2 months ago

Grand Rapids, Michigan, United States IHOP Full time

Job Summary: As an Assistant General Manager at IHOP, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring a pleasant dining experience for all customers, and managing a team of associates.

Key Responsibilities:

  • Supervise and coordinate the activities of management and associates to ensure efficient service delivery.
  • Monitor and maintain high standards of customer service, responding promptly to customer complaints or inquiries.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage associate performance, providing coaching and feedback to ensure excellent service delivery.
  • Collaborate with the management team to achieve business objectives and drive sales growth.

Requirements:

  • Proven experience in restaurant management or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.