Sales Support Associate
5 days ago
We are seeking a highly skilled Sales Support Representative to join our team at DAFA Management. As a Sales Support Representative, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities:
- Record and maintain accurate customer information in our database
- Act as the primary point of contact for customers, ensuring a positive sales experience
- Provide sales support and solutions to customers in accordance with our sales and operations policies
- Communicate effectively with the sales and operations management team regarding customer requests and concerns
- Interact with customers, enter orders, and perform various tasks to facilitate excellent sales solutions
- Maintain professional communication with customers and team members while utilizing company resources and sales tools
Requirements:
- Bachelor's degree in Operations Management, Business, Communications, or a related field
- 1-2 years of experience in customer service, call center, operations support, or sales
- Excellent listening skills and a strong customer focus
- Attention to detail, strong organizational skills, and excellent data entry skills
- Exceptional conflict resolution abilities
- Ability to address complaints and resolve conflicts in a professional and decisive manner
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