Sales Support Associate

5 days ago


Arlington, Virginia, United States DAFA Management Full time
Job Overview

We are seeking a highly skilled Sales Support Representative to join our team at DAFA Management. As a Sales Support Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Record and maintain accurate customer information in our database
  • Act as the primary point of contact for customers, ensuring a positive sales experience
  • Provide sales support and solutions to customers in accordance with our sales and operations policies
  • Communicate effectively with the sales and operations management team regarding customer requests and concerns
  • Interact with customers, enter orders, and perform various tasks to facilitate excellent sales solutions
  • Maintain professional communication with customers and team members while utilizing company resources and sales tools

Requirements:

  • Bachelor's degree in Operations Management, Business, Communications, or a related field
  • 1-2 years of experience in customer service, call center, operations support, or sales
  • Excellent listening skills and a strong customer focus
  • Attention to detail, strong organizational skills, and excellent data entry skills
  • Exceptional conflict resolution abilities
  • Ability to address complaints and resolve conflicts in a professional and decisive manner

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