Clinical Application Specialist

1 week ago


Chicago, Illinois, United States TAG - The Aspen Group Full time
Clinical Application Analyst Job Description

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., serving over 20,000 healthcare professionals and team members across 48 states. As a Clinical Application Analyst, you will play a critical role in ensuring the smooth operation of clinical applications, troubleshooting issues, and collaborating with users and stakeholders to improve application performance and efficiency.

Key Responsibilities:
  • Application Support and Maintenance: Provide day-to-day support for clinical applications, ensuring they are running smoothly and efficiently.
  • Monitor application performance and troubleshoot issues as they arise, escalating as needed.
  • Work with software vendors for problem resolution and updates.
  • Assist in the installation, configuration, and upgrades of applications.
  • Ensure application security, user access management, and data integrity.
  • Train users on how to utilize applications and address their technical queries.
  • Develop and maintain user documentation, including manuals and how-to guides.
  • Serve as a liaison between IT and business units to address application-related issues.
  • Collaborate with project teams in the deployment of new applications or updates.
  • Gather and document business requirements to translate them into technical solutions.
  • Test and validate new software features, updates, and fixes.
  • Participate in the implementation and integration of new applications or tools within the business environment.
  • Identify and recommend system enhancements to improve operational efficiency.
  • Analyze workflows and business processes to better align technology solutions.
  • Conduct regular audits to ensure applications meet business requirements and compliance standards.
  • Collaborate with IT and cross-functional teams to resolve application-related issues.
  • Communicate application performance updates and challenges to stakeholders.
  • Assist in managing relationships with external vendors and third-party application providers.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in application support, analysis, or a similar role.
  • Familiarity with databases, software development life cycles (SDLC), and business process analysis.
  • Strong knowledge of clinical applications or healthcare IT systems.
  • Experience with troubleshooting tools, SQL, and scripting languages.
  • Excellent communication skills, with the ability to work effectively with both technical and non-technical teams.
  • Strong analytical and problem-solving abilities.
  • Experience with project management or working in Agile/Scrum environments is a plus.
  • Strong technical aptitude with a focus on application functionality and troubleshooting.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong interpersonal skills to work collaboratively across departments.
  • Attention to detail and strong organizational skills.


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