Clinical Application Specialist
1 week ago
The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., serving over 20,000 healthcare professionals and team members across 48 states. As a Clinical Application Analyst, you will play a critical role in ensuring the smooth operation of clinical applications, troubleshooting issues, and collaborating with users and stakeholders to improve application performance and efficiency.
Key Responsibilities:- Application Support and Maintenance: Provide day-to-day support for clinical applications, ensuring they are running smoothly and efficiently.
- Monitor application performance and troubleshoot issues as they arise, escalating as needed.
- Work with software vendors for problem resolution and updates.
- Assist in the installation, configuration, and upgrades of applications.
- Ensure application security, user access management, and data integrity.
- Train users on how to utilize applications and address their technical queries.
- Develop and maintain user documentation, including manuals and how-to guides.
- Serve as a liaison between IT and business units to address application-related issues.
- Collaborate with project teams in the deployment of new applications or updates.
- Gather and document business requirements to translate them into technical solutions.
- Test and validate new software features, updates, and fixes.
- Participate in the implementation and integration of new applications or tools within the business environment.
- Identify and recommend system enhancements to improve operational efficiency.
- Analyze workflows and business processes to better align technology solutions.
- Conduct regular audits to ensure applications meet business requirements and compliance standards.
- Collaborate with IT and cross-functional teams to resolve application-related issues.
- Communicate application performance updates and challenges to stakeholders.
- Assist in managing relationships with external vendors and third-party application providers.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in application support, analysis, or a similar role.
- Familiarity with databases, software development life cycles (SDLC), and business process analysis.
- Strong knowledge of clinical applications or healthcare IT systems.
- Experience with troubleshooting tools, SQL, and scripting languages.
- Excellent communication skills, with the ability to work effectively with both technical and non-technical teams.
- Strong analytical and problem-solving abilities.
- Experience with project management or working in Agile/Scrum environments is a plus.
- Strong technical aptitude with a focus on application functionality and troubleshooting.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong interpersonal skills to work collaboratively across departments.
- Attention to detail and strong organizational skills.
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