Head of Receivables Operations

3 weeks ago

New York, New York, United States Sotheby's Full time
About Sotheby's

Sotheby's is a world-renowned auction house with a rich history dating back to 1744. Our mission is to provide unparalleled access to exceptional art and luxury objects through our global marketplace. We strive to make our industries more inclusive, sustainable, and collaborative.

The Role

This position reports directly to the Global Head of Receivables and is responsible for overseeing client collections, billing, and credit functions for the Americas. The ideal candidate will have a strong background in billing and collections, with a minimum of 7 years of experience and 4 years in a managerial position.

Responsibilities
  • Manage billing, invoicing, and payment terms
  • Oversight of all client-related financial output
  • Manage incoming payment processing, reconciliations, and client disputes
  • Responsible for collating and discussing the monthly debtors report
  • Ownership of credit facilities and the ongoing renewal process
  • Support client vetting and risk assessment during marquee sales
  • Contribute to the end-to-end delivery of the positive client experience
  • Produce routine reporting and KPIs on debtors, collections, and other relevant metrics
  • Evaluate resourcing requirements and team structure
  • Partner with legal, compliance, and commercial teams to ensure robust controls and procedures
Requirements
  • Minimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial position
  • Highly adaptable, flexible, and resilient, thriving in fast-paced and changing environments
  • Excellent client service skills, with demonstrated capability in active listening, empathy, service orientation, and patience
  • Strong leadership and communication skills, capable of leading and inspiring a large team
  • Proactive in exploring better processes and smarter work practices
  • Strong analytical, problem-solving, and decision-making skills
  • Exemplary written and verbal communication skills, with a high level of attention to detail
  • Ability to escalate to management appropriately to ensure a smooth client experience
  • Strong knowledge of Microsoft Office, particularly Word, Excel, and Outlook
  • Prior experience with SAP is an advantage
What We Offer

Successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and market and organizational factors.

Sotheby's is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state, or local law.

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