Senior Retail Operations Manager

5 days ago


Martinez, California, United States Petco Full time
About Petco

We are a leading pet specialty retailer that offers a wide range of products and services to help pets live happy, healthy lives.

Our Mission
  • We love all pets like our own
  • We're the future of the pet industry
  • We're here to improve lives
  • We drive outstanding results together
  • We're welcome as we are
Job Summary

The Senior Retail Operations Manager is responsible for overseeing the daily operations of a Petco store, ensuring excellent customer service, efficient inventory management, and maintaining a clean and safe shopping environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced retail environment.

Responsibilities
  1. Leadership and Team Management: Lead, train, and develop a team of sales associates and department managers to achieve sales goals, maintain high standards of customer service, and promote a positive store culture.
  2. Inventory Management: Manage inventory levels, track sales trends, and ensure accurate ordering and receiving procedures to minimize stockouts and overstocking.
  3. Customer Service: Foster an exceptional customer experience by responding promptly to customer inquiries, resolving issues efficiently, and promoting products and services that meet customers' needs.
  4. Store Appearance and Maintenance: Maintain a clean, organized, and safe store environment, adhering to company standards and regulatory requirements.
  5. Financial Performance: Monitor and manage store expenses, including labor costs, inventory, and utilities, to achieve budgeted targets and contribute to overall business growth.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field;
  • At least 3 years of retail management experience, preferably in a pet specialty or consumer goods environment;
  • Excellent leadership, communication, and problem-solving skills;
  • Able to lift up to 25 pounds and stand for long periods;
  • Familiarity with point-of-sale systems, inventory management software, and other retail technologies.
Salary Range:

$60,000 - $80,000 per year, depending on location and experience.

Benefits:

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