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Aircraft Service Agent

2 months ago

West Palm Beach, Florida, United States Signature Flight Support Corporation Full time
Job Description

A Line Service Technician (LST) is a customer-focused role responsible for delivering exceptional services to general aviation aircraft, crews, and passengers. As an LST, you will operate ground service equipment and utilize knowledge of company policies and procedures to provide efficient and excellent service to customers and other guests at the fixed base operation (FBO).

Key responsibilities include:

  • Working as part of a team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
  • Collaborating with coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.
  • Providing various services to aircraft, such as fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
  • Operating and driving ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offering, promoting, selling, and delivering general aviation services to crewmembers, customers, and other guests.
  • Maintaining safe, clean, and secure ramps and operations.
  • Driving a shuttle vehicle with passengers and/or luggage and cargo.
  • Loading and unloading luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
  • Providing professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understanding, complying with, and enforcing all operational, safety, and customer service requirements for all aspects of the job.
  • Understanding, complying with, and enforcing all security protocols as dictated by Signature and the airport.
  • Creating accurate records pertaining to time worked and activities and services performed.
  • Abiding by emergency response procedures when critical events occur.
  • Recommending improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Other duties as requested.

The following are essential to the job, in addition to those listed above and on the chart in this description:

  • Safely and accurately conducting flight line operations in accordance with established policies and procedures.
  • Regular and reliable in-person and timely attendance for all shifts, which may include nights, weekends, and/or holidays as scheduled.
  • This is a physical job, requiring extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
  • Clearly communicating in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Ability to physically enter/exit and operate motor vehicles and ground support equipment, such as fuel trucks, vans, tugs, and cars.
  • Ability to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
  • Ability to read, understand, and follow all company policies, safety, and ethical procedures, and relevant laws, regulations, orders, and the like.
  • Ability to work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
  • Independently and proactively preparing for arriving/departing aircraft, identifying and performing open job tasks, and immediately speaking up and/or pointing out observed safety concerns to all stakeholders.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

Job Qualifications

To qualify for this position, applicants and those in the role must have:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday, and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

About Us

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair, and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

  • Medical/prescription drug, dental, and