Aircraft Technical Support Specialist
1 month ago
Job Summary: We are seeking a highly skilled Aircraft Technical Support Representative to join our team at Piper Aircraft. As a key member of our support team, you will be responsible for providing technical assistance to our customers and dealers/service centers.
Key Responsibilities:
- Assist dealers and service centers with technical questions and provide recommendations for servicing procedures, factory-authorized repairs, and troubleshooting techniques.
- Maintain close liaison with project, design, and engineering teams to ensure maintainability, reliability, and safety of our products.
- Review and submit Publication Change Orders (PWO) as required, and report any product conditions requiring Product Refinement follow-up.
- Develop and coordinate initial installations and testing of service kits and replacement components.
- Provide legal and technical expertise to assist in the investigation and defense of litigation.
- Assist in accident investigation and coordinate with Warranty staff to resolve field customer problems.
- Assist in scheduling aircraft maintenance and represent the company at trade shows and special events.
- Ensure all communications are recorded properly in our CRM and update customer owner files.
Requirements:
- Bachelor's degree or equivalent combination of education and experience.
- Airframe and Powerplant Mechanic License preferred.
- Pilot's license preferred.
- Three to five years of aviation experience.
- Thorough knowledge of our product line and departmental activities.
Benefits:
- Core Health Benefits: Medical, Dental, Vision.
- Piper Provided Benefits: Basic Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, Employee Assistance Program.
- Voluntary Benefits: Flexible Spending Accounts, Supplemental Life Insurance, Long-Term Disability Buy-Up.
- Time Off: 16 days of PTO, 11 Holidays.
About Us: Piper Aircraft is a leading manufacturer of general aviation aircraft. We are committed to providing our customers with exceptional support and service.
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