Customer Service Representative
2 weeks ago
Responsibilities
- Engage with customers to understand their concerns and needs, building a rapport that fosters trust and satisfaction.
- Provide essential support in navigating customer inquiries, explaining complex information in simple terms.
- Discover solutions using available tools and resources to meet customer needs.
- Empathize and resolve concerns to simplify the customer's experience.
- Navigate multiple computer applications with speed and accuracy.
Work at Home Requirements
- High-Speed Internet with at least 20 Mbps download speed and 10 Mbps upload speed (no satellite, Wi-Fi, or cellular/wireless carrier internet services).
- A hard-wired internet connection via Ethernet cable to modem/router that you own and are responsible for.
- A dedicated, quiet, and secured workspace with no distractions.
- A USB wired headset with noise-canceling microphone.
Additional Requirements
- 18+ years and a high school diploma or equivalent.
- Minimum of 1 year of customer service experience, preferably in a call center (utilities industry a plus).
- Self-driven and able to focus on the same task or objective for long periods.
- Exceptional customer service, active listening, and verbal and written communication skills.
- High computer proficiency and overall technical knowledge.
- Open availability between 8:00am-5:00pm Monday through Friday Eastern Standard Time.
- Professional positive attitude and courteous telephone etiquette.
- Customer-focused personality and motivation to achieve goals.
- Must pass a background check, including credit review and assessments in training.
Benefits & Perks
- $15-16 per hour if bilingual in Spanish, $16-17 per hour.
- Access up to 50% of your pay immediately after your shift.
- Health Insurance (Medical, Dental, Vision) and other benefits.
- Pet Insurance.
- Paid, virtual training.
- Remote work environment.
- Opportunity for professional development.
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