Senior Business Operations Manager

2 weeks ago


San Francisco, California, United States Intercom Full time
Transform Customer Service with Intercom

At Intercom, we're revolutionizing the way businesses interact with their customers through AI-powered customer service. As a Senior Business Operations Manager, you'll play a key role in driving key decisions and initiatives across the company.

Key Responsibilities:
  • Develop business cases for Intercom to invest in new markets or steer new initiatives by gathering relevant context/data and building sound financial models.
  • Assess Intercom's business and identify opportunities for improvement to support our company strategy and organizational priorities.
  • Closely partner with our finance, business analytics, and data teams to assess the health of our business systems and revenue reporting infrastructure.
Requirements:
  • 5+ years of experience in technical or quantitative fields, including significant operating experience within a technology company.
  • Strong understanding of subscription-based businesses and SaaS metrics, including ARR, GRR, NRR, Expansion, Churn, CAC, and LTV.
  • Ability to absorb data from various sources and draw meaningful insights.
What We Offer:
  • Comprehensive medical, dental, and vision coverage.
  • Flexible paid time off policy.
  • In-office bicycle storage.

We're committed to a policy of Equal Employment Opportunity and value diversity in the workplace.



  • San Francisco, California, United States Ironclad Inc Full time

    About Ironclad IncIronclad Inc is a leading provider of contract lifecycle management solutions. Our innovative platform helps companies streamline their contracting processes, accelerate growth, and maintain compliance.Job Title: Senior Business Operations ManagerWe are seeking an experienced Senior Business Operations Manager to join our team. As a key...


  • San Francisco, California, United States EliseAI Full time

    About EliseAIAt EliseAI, we're revolutionizing conversational AI technology for industries that shape our lives: housing and healthcare. Our mission is to create impactful solutions that improve quality of life and societal well-being.About The RoleWe're seeking a Senior Business Operations Manager to drive operational excellence and lead complex projects...


  • San Francisco, California, United States RTA US Full time

    Job OverviewRussell Tobin & Associates is seeking a highly skilled Senior Business Operations Project Manager to join their team. This is a 12+ month contract opportunity with a pay rate range of $65 to $70/hour W2, based on experience.The ideal candidate will have 5+ years of experience in cross-functional program management, with 2-3 years of proven...


  • San Francisco, California, United States Berkheimer Business Services Full time

    Berkheimer Business Services is seeking a skilled Business Development Manager to join our team. As a key member of our sales team, you will be responsible for planning, expanding, and overseeing business development in assigned counties in northwestern Pennsylvania.The primary responsibility of this role is to establish new client relationships and evolve...


  • San Francisco, California, United States Jerry Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Business Operations and Analytics to drive business growth and profitability through data-driven decision making. As a key member of our insurance partnerships team, you will be responsible for developing and implementing strategies to drive revenue growth, improve operational efficiency, and...


  • San Francisco, California, United States Social Finance Ltd Full time

    Job Title: Senior Business Operations AnalystWe are seeking a highly skilled Senior Business Operations Analyst to join our Business Planning & Analytics team. As a key member of our team, you will be responsible for driving operational decision-making, policy/procedure formation, growth management, and other managerial functions.Key Responsibilities:Develop...


  • San Francisco, California, United States ADG | Artisan Design Group Full time

    Job Title: Senior Operations ManagerAbout the Role:We are seeking a highly skilled Senior Operations Manager to join our team at ADG | Artisan Design Group. As a Senior Operations Manager, you will be responsible for planning and executing projects, building and managing relationships, and working closely with the CEO on business development tasks.Key...


  • San Francisco, California, United States Social Finance Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Business Operations Analyst to join our Business Planning and Analytics (BP&A) team within the Collections Center of Excellence (CCoE). This is an exciting opportunity to shape the strategy of our partner Ops teams and drive operational decision-making, policy/procedure formation, growth management, and...


  • San Francisco, California, United States Lockton Companies Full time

    Job SummaryWe are seeking a highly experienced and skilled professional to join our team as a Director of Technology and Operations. This individual will be responsible for leading the Business Unit in supporting client needs, ensuring efficient and effective operations, and driving growth and strategic objectives.Key ResponsibilitiesEnsure the Business Unit...


  • San Francisco, California, United States Clutter Full time

    About UsClutter, a leading provider of on-demand moving and storage services, has formed a strategic partnership with Iron Mountain, a global leader in storage and information management services.We are seeking a seasoned Senior Operations Manager to oversee our field and warehouse operations teams, driving operational excellence and customer...


  • San Jose, California, United States Lumentum Operations Full time

    Job SummaryLumentum Operations is seeking an experienced HR Business Partner Manager to serve as a strategic partner for our dynamic and fast-paced Cloud business. In this role, you will report to the HR Leader for the Cloud and Networking Platform (CNP) and serve as a trusted advisor for the Cloud Leadership Team.Key ResponsibilitiesDevelop and implement a...

  • Senior Sales Manager

    2 weeks ago


    San Jose, California, United States Lumentum Operations LLC Full time

    Job Title: Senior Sales ManagerWe are seeking a highly skilled and experienced Senior Sales Manager to join our team at Lumentum Operations LLC. As a Senior Sales Manager, you will be responsible for leading our sales efforts and developing strategic relationships with key customers.Key Responsibilities:Develop and execute sales strategies to achieve...


  • San Francisco, California, United States Clutter Full time

    About UsClutter, a leading provider of on-demand moving and storage services, has formed a strategic partnership with Iron Mountain, a global leader in storage and information management services. Together, we aim to deliver exceptional service and innovation in the moving and storage industry. We are seeking a seasoned and experienced Senior Operations...


  • San Francisco, California, United States BEDI Partnerships Full time

    About UsWe're a leading global learning company, dedicated to improving lives through the power of learning. Our mission is to provide flexible, effective skill development to empower organizations and individuals.Our goal is to make learning more accessible for our learners, instructors, and businesses around the world.About the RoleWe're seeking a highly...


  • San Francisco, California, United States Intercom Full time

    About the RoleIntercom is a leading customer service platform that is revolutionizing the way businesses interact with their customers through AI. We are seeking a highly skilled and experienced Business Operations Manager to join our team.Key ResponsibilitiesCollaborate with stakeholders across the company to drive key decisions and initiativesDevelop...


  • San Diego, California, United States Intuit Full time

    Come work with Intuit as a Senior Program Manager on the Business Operations team within the Global Business Solutions Group (GBSG) Customer Success organization.We are looking for a strategic and creative program manager that can help shape the GBSG Customer Success strategy, drive organizational alignment and enable growth by bringing operational rigor to...


  • San Mateo, California, United States Atria Senior Living Full time

    The Senior Living Operations Manager is responsible for overseeing the day-to-day operations of our community, ensuring a high level of customer satisfaction and a quality-oriented workforce. This individual will lead the development and implementation of sales and operations strategies, manage a team of leaders, and maintain compliance with local, state,...


  • San Francisco, California, United States ADG | Artisan Design Group Full time

    Senior Operations ManagerADG, a leading innovation and design consultancy, is seeking a Senior Manager, Design Operations to join the ADG team to work closely with the CEO on ADG's operations and growth and project manage exciting and groundbreaking client projects.This role is a 6 month full-time contract with potential for extension or promotion to a...


  • San Francisco, California, United States Adecco USA Full time

    Adecco USA is currently assisting a great client in their search for an experienced Senior Operations Manager.Type:40 hours per week, contractStart Date:Within two to three weeksLocation:This position is flexible, not in-officeHours:Normal business hoursPay:$60.00 per hourLength:Long TermResponsibilities:The Senior Operations Manager will set the direction...


  • San Francisco, California, United States United Business Bank Full time

    About the Position:The Client Service Manager I (CSM I) is a key role within our branch, responsible for ensuring the efficient and effective performance of all operations functions. This includes managing teller functions, new account functions, and background operations tasks and duties. The CSM I is also responsible for maintaining expenses and losses...