Senior Business Operations Manager
4 weeks ago
At Intercom, we're revolutionizing the way businesses interact with their customers through AI-powered customer service. As a Senior Business Operations Manager, you'll play a key role in driving key decisions and initiatives across the company.
Key Responsibilities:- Develop business cases for Intercom to invest in new markets or steer new initiatives by gathering relevant context/data and building sound financial models.
- Assess Intercom's business and identify opportunities for improvement to support our company strategy and organizational priorities.
- Closely partner with our finance, business analytics, and data teams to assess the health of our business systems and revenue reporting infrastructure.
- 5+ years of experience in technical or quantitative fields, including significant operating experience within a technology company.
- Strong understanding of subscription-based businesses and SaaS metrics, including ARR, GRR, NRR, Expansion, Churn, CAC, and LTV.
- Ability to absorb data from various sources and draw meaningful insights.
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off policy.
- In-office bicycle storage.
We're committed to a policy of Equal Employment Opportunity and value diversity in the workplace.
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Senior Business Operations Manager
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